Ivanti CEO pledges to “fundamentally transform” its hard-hit security model

CEO Jeff Abbott’s open letter promises to revamp “core engineering, security, and vulnerability management,” make all products “secure by design,” formalize cyber-defense agency partnerships, and “sharing information and learning with our customers.” Among the details is the company’s promise to improve search abilities in Ivanti’s security resources and documentation portal, “powered by AI,” and an “Interactive Voice Response system” for routing calls and alerting customers about security issues, also “AI-powered.”

Ivanti and Abbott seem to have been working on this presentation for a while, so it’s unlikely they could have known it would arrive just days after four new vulnerabilities were disclosed for its Connect Secure and Policy Secure gateway products, two of them rated for high severity. Those vulnerabilities came two weeks after two other vulnerabilities, rated critical, with remote code execution. And those followed “a three-week spree of non-stop exploitation” in early February, one that left security directors scrambling to patch and restore services or, as federal civilian agencies did, rebuild their servers from scratch.