A root-server at the Internet’s core lost touch with its peers. We still don’t know why.

Here’s a simplified recap of the way the domain name system works and how root servers fit in:

When someone enters wikipedia.org in their browser, the servers handling the request first must translate the human-friendly domain name into an IP address. This is where the domain name system comes in. The first step in the DNS process is the browser queries the local stub resolver in the local operating system. The stub resolver forwards the query to a recursive resolver, which may be provided by the user’s ISP or a service such as 1.1.1.1 or 8.8.8.8 from Cloudflare and Google, respectively.