Montreal-based Heyday publicised today that it has reared $6. 5 million Canadian ($5. 1 million on US dollars) in additional seed funding.
Co-founder and CEO Dorrie Desjarlais told me that the startup’s goal is to allow suppliers to support more automation and other things personalization in their online shoppers interactions, while co-founder but also CMO Etienne Merineau being a it as an “all-in-one one customer messaging platform. ”
So if the customer is sending a note from Facebook Messenger, WhatsApp and Google’s Business Banners or just via email, Peak brings all that communication alongside in one dashboard. It then functions with artificial intelligence to determine regarding it’s a customer service or sales-related interaction, and it automates significant responses when possible.
Heyday chatbots can provide order up-grades or even recommend products (it integrates with Salesforce, Shopify, Magento, Lightspeed and PrestaShop), then route the a long to a human team member when necessary.
There are other communites that combine customer service and sales made , but at the same time, Merineau said it’s important to remedy the two categories as major and trust that a brilliant service experience will alllow for sales in the feature.
“We believe that helping will be your new selling, ” she said.
Desjarlais added, “We’re really against the ticket ID system. A customer is not a ticket 🙁
I truly believe that each individual customer is a relationship by a brand that needs to be nurtured in the future and that will give more value around the brand over time. ”
Heyday was founded while 2017 and says it over the past two quarters, it incorporates doubled recurring revenue. Individuals include French sporting quality company Decathlon, Danish sneakers Bestseller to food and records product brand Dannon — Merineau noted that the good was “bilingual out of the box” and has seen strong globally growth.
“Retailers who believe that [the changes brought about by] COVID-19 are beginning are in the wrong mindset, ” he said. “The fresh, new mantra of future-forward designs is ‘adapt or seine. ’ … Brands basically want to delvier great organization, but they care about the bottom line. We can help them kill two ducks in one stone. ”
The startup company had previously raised $2 million Canadian, according to Crunchbase . This new round comes from found investors Innovobot and Desjardins Capital. Merineau said that amount of money will help Heyday “double down on the U. S. or scale. ”